Return Policy

Thank you for shopping with The Digger Hub.
We are committed to providing families with high-quality, safe, and engaging toys for children.
If you are not fully satisfied with your purchase, we are here to help.

This Return & Refund Policy applies to all toy purchases made through:

For any questions, contact:
📧 info@thediggerhub.com
📞 01000098864

1. Eligibility for Returns

You may request a return or exchange within 14 days of receiving your item, provided that the product meets the following conditions:

  • The item is unused, unopened, and in original packaging

  • All accessories, manuals, and tags are included

  • A valid receipt or proof of purchase is provided

We cannot accept returns for:

  • Opened or used toys

  • Items damaged due to misuse

  • Clearance or discounted items (final sale)

  • Personalized or custom-made products

  • Hygiene-related items (e.g., plush toys for toddlers, sensory items) if opened

2. Defective or Damaged Items

If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

We will require:

  • A brief description of the issue

  • Photos or video of the defect/damage

After reviewing the case, we may offer:

  • A replacement

  • An exchange

  • A full refund

  • Store credit

This process is free of charge.

3. Return Process

To initiate a return:

  1. Contact us at info@thediggerhub.com or 01000098864.

  2. Provide your order number and the reason for return.

  3. Our team will confirm eligibility and provide instructions.

  4. You must ship or deliver the item back to us using the method provided.

Important:

  • The customer is responsible for return shipping costs unless the item is defective or incorrect.

  • Returned items must arrive in resalable condition.

4. Refunds

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection.

  • Approved refunds will be processed within 5–14 business days.

Refunds are issued to the original payment method.
If that is not possible, store credit will be provided.

Shipping fees are non-refundable, except in cases of damaged or incorrect items.

5. Exchanges

You may exchange an unused, unopened item for another product of equal or higher value (price difference paid by the customer).

Exchanges are subject to stock availability.

6. Order Cancellations

Orders may be canceled before they are processed or shipped.

After an order has been shipped, it can only be managed through the normal return process.

7. Non-Returnable Items (For Safety & Hygiene Reasons)

The following items cannot be returned once opened:

  • Sensory toys

  • Plush/stuffed toys

  • Bath toys

  • Items that come in direct contact with children’s mouths or skin

  • Seasonal items once opened

This ensures the highest standards of safety and hygiene.

8. Store Credit

In certain cases, refunds may be issued as store credit, which can be used for:

  • Toys

  • Activities

  • Events

  • Educational materials

Store credit is valid for 6 months unless otherwise stated.

9. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your bank or card provider

  3. If the issue persists, contact us at info@thediggerhub.com

10. Contact Us

If you have any questions about returns, exchanges, or refunds, we are here to help:

📧 Email: info@thediggerhub.com
📞 01000098864
🌐 Website: https://thediggerhub.com/

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