Terms and Conditions

Welcome to The Digger Hub. By accessing our website (https://thediggerhub.com/), registering for our programs, or visiting our academy, you agree to comply with the following Terms & Conditions.
Please read them carefully. If you do not agree with these terms, please discontinue using our services.

For any questions, contact us at:
📧 info@thediggerhub.com
📞 01000098864

1. About The Digger Hub

Established in Egypt in 2019, The Digger Hub is an edutainment building academy designed for children aged 2 to 13, offering hands-on activities backed by scientific research.
These Terms & Conditions apply to your use of our website, online booking system, activities, events, and all services provided.

2. Acceptance of Terms

By using our website or enrolling your child in any activity, you acknowledge that:

  • You are at least 18 years old or a legal guardian of the participating child.

  • You agree to follow all Terms & Conditions, safety guidelines, and staff instructions.

  • You consent to our Privacy Policy, which governs how your information is collected and used.

3. Definitions

  • “We,” “Us,” “Our” refer to The Digger Hub.

  • “You,” “Parent,” “Guardian,” “User” refer to the adult using our website or registering a child.

  • “Child” refers to the participant between the ages of 2–13.

4. Booking & Registration

4.1 Accurate Information

Parents/guardians must provide accurate and complete information during booking, including:

  • Child’s name and age

  • Contact details

  • Medical or special needs (if applicable)

Providing false information may result in cancellation without refund.

4.2 Payment Terms

  • All bookings must be paid in full to secure a child’s seat.

  • Prices may change without prior notice.

  • Payment confirmations will be sent via email or SMS.

4.3 Cancellations & Refunds

Refund and cancellation policies vary per program or event.
A separate Refund & Cancellation Policy can be drafted if needed.

5. Attendance & Supervision

5.1 Parental Responsibility

  • A responsible adult must ensure the child is dropped off and picked up on time.

  • Parents must remain reachable during the child’s stay.

5.2 Safety Guidelines

To maintain a safe environment:

  • Children must follow staff instructions at all times.

  • Aggressive or unsafe behavior may result in removal without refund.

  • If a child requires special accommodation, please notify us in advance.

5.3 Health & Medical Information

Parents are responsible for informing us of:

  • Allergies

  • Medical conditions

  • Behavioral needs

We reserve the right to deny participation if safety cannot be adequately ensured.

6. Website Use

6.1 Permitted Use

You may:

  • Browse the website

  • Register for activities

  • Contact us through provided channels

  • Download publicly available materials

6.2 Prohibited Use

You must not:

  • Use the website for unlawful purposes

  • Attempt to access restricted areas

  • Upload harmful code or disrupt the website

  • Copy, reproduce, or redistribute website content without permission

7. Intellectual Property

All:

  • Logos

  • Designs

  • Content

  • Photos

  • Educational materials

  • Trademarks

  • Videos

…are the intellectual property of The Digger Hub.

They may not be copied, used, or distributed without written permission.

8. Privacy & Data Protection

Your privacy is important to us.
All personal information is handled according to our Privacy Policy, available on our website.

By using our services, you consent to the collection and use of data as described in the Privacy Policy.

9. Photography & Media Consent

During activities and events, we may take photos or videos for:

  • Educational documentation

  • Safety monitoring

  • Marketing and social media content

You may opt out by informing us in writing or during registration.
If you decline, we will take all reasonable steps to exclude your child from media.

10. Limitation of Liability

While we take every precaution to ensure a safe experience:

  • Participation is at the parent’s/guardian’s own risk.

  • The Digger Hub is not responsible for injuries resulting from failure to follow staff instructions or safety guidelines.

  • We are not liable for lost personal belongings.

Our maximum liability shall not exceed the amount paid for the booked service.

11. Emergency Situations

In case of emergency:

  • Our trained staff may administer first aid.

  • We may contact emergency services when necessary.

  • Parents will be notified immediately using the provided contact details.

Parents authorize us to take reasonable measures for the child’s safety.

12. Service Modifications

We reserve the right to:

  • Modify or cancel programs

  • Change activity schedules

  • Update equipment or curriculum

  • Close the academy temporarily (e.g., maintenance, safety reasons)

If changes significantly affect your booking, we will notify you as early as possible.

13. External Links

Our website may contain links to third-party sites.
The Digger Hub is not responsible for:

  • Their content

  • Their privacy policies

  • Their security practices

We recommend reviewing their terms independently.

14. Governing Law

These Terms & Conditions are governed by the laws of the Arab Republic of Egypt.
Any disputes shall be handled in the competent Egyptian courts.

15. Amendments

We may update these Terms & Conditions from time to time.
Changes will be posted on this page with a revised “Last Updated” date.
Continued use of our website or services indicates acceptance of the updated terms.

16. Contact Us

For questions about these Terms & Conditions or any of our policies:

📧 Email: info@thediggerhub.com
📞 01000098864
🌐 Website: https://thediggerhub.com/

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